How Does a Commercial Cleaning Company Work?

Commercial Cleaning Company

There are certain things that we simply cannot do without and regardless of digital tech, offices need to be cleaned at the end of the working day, restrooms are cleaned and products replenished or replaced and trash bins are emptied and carpets vacuumed. It isn’t only offices that require daily service, hotel rooms and apartments undergo a daily clean up and with that in mind, here is some information on the structure of a tampa commercial cleaning company.

Sales & marketing

The spearhead of the organisation, the sales team is divided into geographical regions and they might get leads from a cold-calling phone operation. They would target their speciality, which might be offices or kitchen cleaning; the team would have sales targets to reach to keep the cleaning teams and their housekeeper cart busy. Each team would have a fully equipped mobile workshop and they top up on supplies weekly.

Administration

The central office would have 3-5 employees, each with different roles, one as general secretary, one who communicates with the mobile teams and a planner who delegates to the workforce. This is the communication hub for all parties and one of the cleaning teams would be assigned to cleaning the company offices. 

Contracts manager

A customer would be assigned to a contracts manager and it is their role to liaise with the client and keep them updated regarding the contract. So, you only deal with one person and that simplifies things and should you wish to add a task to the cleaning routine, call your contracts manager and it is as good as done! Click here for challenges businesses face when expanding the operation.

Cleaning teams

As already mentioned, each team would be mobile and have everything they could possibly need to do their job. They are professionals with very high standards and will do anything to help the customer; they are always on time, ready to make full use of a short window when cleaning can occur. They are usually working between 6pm and 6am and they work to a schedule, given by the contracts manager.

Quality Control

There would be one employee tasked with visiting clients and inspecting the workplace, this would be disguised as a wellness visit and would include a promotional gift. Without QC, complaints would start to roll in and cleaning teams would become complacent in their work, which would be noticed by the customer.

Cleaning supplies

The company would have a single supplier who offers the best products at trade prices; industrial strength chemicals are often required with commercial cleaning and they deliver to the warehouse/office. 

If you are looking to engage the services of a leading Thai commercial cleaning company, start with an online search and browse the websites until you find what you are looking for. If, on the other hand, it is cleaning supplies you are looking for, there are online suppliers.