Homeowners who live in a subdivision governed by an HOA will want to have somewhere they can easily find all of the information they need. One of the best ways to do this today is through an HOA website. But, what needs to be on the website? The best homeowner association websites have all of the following and more.
Documents and Bylaws
There should be a way to easily view the documents and bylaws for the HOA. Homeowners may have questions and will need to reference these documents occasionally. If they no longer have a copy or want to view the most recently updated version, it is easier to just download it from a website rather than trying to get a copy mailed to them. It’s also less expensive.
Info About Board Meetings
Information for board meetings should be displayed on the website so it’s easier for homeowners to keep track of them. While signs are often posted in the neighborhood, it’s all too easy for homeowners to miss them. By having the information on the website, it’s much easier for homeowners to keep track of the meeting times and ensure they can attend.
Communication Channels
Homeowners will have questions and will want an easy way to get more information. Having communication channels through the website can help with this. Homeowners can chat with someone through the site, email the HOA with questions, or use other methods to communicate and get the answers they need to any questions. It is best to have a variety of methods available to meet the needs of the homeowners.
ARB Forms
ARB forms will need to be filled out for any changes that will be made to the home. It is a good idea for the website to include a copy of the ARB forms so they are easy for homeowners to find. It is even better if the homeowner can submit the ARB form through the website, as this makes it easier for them to request changes. Having a form on the website can also allow homeowners to check the progress of the ARB form and see when it is denied or approved.
Dues Payment Portal
When homeowners have an easier way to pay the dues, they’re more likely to pay them on time. Adding a payment portal to the website makes it much easier for homeowners to pay their dues and avoid late fees or other issues. It can also help them keep track of what has been paid and what needs to be paid so they don’t get behind or inadvertently pay a second time. This can also save money on sending out reminders for homeowners.
If you’re getting ready to design a new HOA website, there are a number of things that can be added to make it easier for homeowners to find the information they need. Take the time to think about what they’d need, like the list here, to create a website that’s going to provide value and help homeowners.
