There’s no doubt that Salesforce is the world’s leading Customer Relationship Management Solution, and statistics can prove this. Salesforce now has over 23% share in the CRM market on the global level. As per a revelation from an online publication, Salesforce has grown faster than other CRM software in the year 2024. This has led to an increase in its revenue as well. On the contrary, other CRM solutions like SAP and Oracle were way off from Salesforce. 

So, it’s pretty clear that the demand for Salesforce development services is taking the world by storm. It also increases requirements for both mobile and desktop versions of Salesforce and the company that can build such apps. 

If you’re also on the lookout to hire a Salesforce app development company that can help you with Salesforce integration services along with the entire process, then this is the guide for you! As you read further, you will know the importance of team members and the hiring process of a professional Salesforce development company.

Why Do You Need a Salesforce Consultant to Implement and Integrate Salesforce for Your Business?

1. Quick Action and Time Savings

One of the biggest benefits of working with a Salesforce consultant is the ability to act quickly and save time. Salesforce consultants ensure rapid implementation and user adoption with their expertise and fast response rates. Unlike in the past, when finding and working with consultants was time-consuming, today’s consultants are proactive and efficient, enabling swift changes and 24/7 data access for authorized users. This helps businesses stay competitive.

2. Expert Guidance in Decision Making

Expanding your business often requires changes to your Salesforce CRM platform. A Salesforce consultant ensures seamless development and transition, simplifying decision-making regarding Salesforce. With seasoned advisors who have successfully implemented Salesforce for numerous companies, hiring Salesforce consulting services provides expert guidance. This doesn’t mean you can’t make decisions on your own, but rather, you gain valuable assistance to ensure investments in effective Salesforce strategies.

3. High-Quality External Perspective

Business owners often face the challenge of making clear, unbiased decisions. A Salesforce consultant can help by providing an objective perspective, free from subjectivity. By analyzing underlying strategies and ideas, the consultant determines the feasibility and benefits for the business. This objective analysis ensures that decisions are based on solid, beneficial strategies, helping the business to make well-informed choices.

4. Capability to Resolve Multiple Issues

Seeking an unbiased opinion from an external consultant enables business owners to make informed decisions and address critical issues effectively. By leveraging the expertise of a Salesforce consultant, businesses can identify and resolve issues in Salesforce implementation and usage, leading to reduced risk and cost savings. Ultimately, the decision to proceed with resolving these issues lies with the business owner, ensuring autonomy and control over strategic decisions.

5. Precise and Timely Problem Solutions

Hiring a Salesforce consultant ensures precise and timely problem solutions customized to your business’s unique challenges, providing guaranteed results.

6. Enhanced Customer Loyalty

It might seem surprising, but Salesforce consultants indeed play a significant role in boosting customer loyalty. They enhance communication channels between businesses and customers, leading to improved customer loyalty. Moreover, Salesforce consultants help streamline processes and efficiently manage relationships with vendors and suppliers, further contributing to enhanced customer loyalty.

7. Experienced and Valuable External Service Provider

Utilizing a Salesforce consultant offers access to a seasoned and invaluable service provider. While business owners can handle Salesforce decisions independently, consulting an external expert can offer invaluable insights. By thoroughly understanding your challenges, the consultant delivers tailored recommendations for improvements, enhancing overall effectiveness.

Who Makes Up a Salesforce Project Team?

1. Program Manager or Salesforce Administrator

The Program Manager or Salesforce Administrator is the key figure in any Salesforce development project, particularly those with large, diverse teams. They handle scheduling, coordination, and communication, ensuring everything runs smoothly and according to plan. Their role significantly eases the workload for other project team members.

2. Salesforce Analyst

The analyst is responsible for configuring Salesforce, including dashboards, fields, reports, third-party apps, automation, and objects. They also handle testing and modifications. Additionally, the analyst collaborates with the consultant to ensure the solution meets the client’s needs. Many app development companies are actively seeking to fill this vital Salesforce-specific role today.

3. Network Engineer or Solution Architect

The Solution Architect is the second most crucial member of a Salesforce project team, possessing deep knowledge of various business models and the Salesforce platform. They collaborate with Salesforce consultants to design technical solutions for robust Salesforce usage and work with analysts to ensure successful system configuration. The Solution Architect’s role is vital for successful project implementation, emphasizing their critical importance in Salesforce projects.

4. Salesforce Developer

The Salesforce Developer is a crucial member of the Salesforce project team. When you hire Salesforce Developers, they write the necessary code for the project. Developers collaborate with the technical lead to understand and execute the project requirements effectively.

5. Technical Lead

Another key member of the Salesforce project team is the Technical Lead. Their primary responsibility is customizing Salesforce integrations and enabling additional platform functionality. Essentially, a Technical Lead combines the skills of a Solution Architect with coding expertise.

6. Salesforce Consultant

The consultant in a Salesforce development company fills the gap between technical solutions and business needs. They work closely with clients to understand their processes and pain points, determining the best way to leverage Salesforce to meet their goals. Generally, the consultant serves as the client’s main point of contact throughout the entire project.

Skills To Consider When Hiring The Right Salesforce Development Company

1. Technical Knowledge

When hiring a Salesforce developer, ensure candidates have a solid foundation in Salesforce-specific coding and related skills. Check for knowledge in object-oriented programming, including polymorphism, data binding, and inheritance. Additionally, assess their technical skills and experience to match your project’s needs. For instance, if you need app development, verify that candidates can code apps compatible with or integrable into the Salesforce platform. Hire dedicated developers with these specific capabilities.

2. Salesforce Certification

When hiring a Salesforce Developer, ensure they have a Salesforce certification to verify their credibility. This is crucial if your project requires certified expertise. Salesforce offers various certifications for specific roles, and these certifications validate a developer’s technical skills and experience with the Salesforce platform. Certified developers are better equipped to handle Salesforce-specific tasks effectively and efficiently.

3. Soft Skills

Contrary to common belief, Salesforce Developers need soft skills to excel. Effective communication and collaboration with team members are crucial for proper Salesforce implementation and integration. Additionally, some business knowledge is beneficial, especially if budget constraints prevent hiring a technical consultant. By shortlisting candidates with strong technical expertise, soft skills, and relevant business knowledge, you can find a well-rounded Salesforce Developer for your project.

Choosing a Top Salesforce Development Company for your Business

1. Check the domain expertise

When implementing a Salesforce solution, start by selecting a partner who understands your industry and has experience with similar projects. Verify if the Salesforce development service has a track record of delivering effective, customized solutions that enhance various processes and boost employee productivity.

2. Look through client reviews

To evaluate the quality and credibility of a Salesforce development company, reviewing client feedback is essential. Client reviews offer insights into the partner’s reliability and performance in the marketplace. Positive and negative comments on platforms like Salesforce AppExchange provide valuable information about the company’s strengths and weaknesses, helping assess their efficiency in various domains.

3. Evaluate longevity

When planning for Salesforce app development, prioritizing long-term business strategy is crucial for driving organizational changes and maximizing profits. Seek a reputable Salesforce development company that provides ongoing support post-implementation. Look for professionals who remain committed to assisting your business beyond implementation, ensuring sustained success and growth in the long run.

4. Check the Salesforce engagement model

When exploring Salesforce development services, you have the flexibility to choose from various engagement models such as Fixed Price or Time and Material, based on your budget and project requirements. Additionally, inquire about other available engagement models from the Salesforce partner to ensure alignment with your on-demand service needs.

Best practices to Onboard a Salesforce Development Company 

• Learn Salesforce via Trailhead: Use Trailhead, an interactive learning platform, to introduce new developers to Salesforce basics through guided pathways.
• Utilize Salesforce Chatter: Implement Salesforce Chatter, an enterprise social network, to facilitate collaboration and information sharing, helping new developers integrate into the company culture.
• Provide Downloadable Tips and User Guides: Offer downloadable resources for quick reference and assistance.
• Use Traditional Documentation and Videos: Supplement training with comprehensive documentation and instructional videos on fundamental Salesforce development concepts.
• Encourage Training with a Credit System: Motivate team members to assist in training by offering rewards or credits for their contributions.
• Assign an Onboarding Buddy: Pair new developers with experienced team members for guidance and support.
• Tailor Onboarding to Specific Needs: Customize the onboarding process based on insights from the interview to meet individual requirements effectively.

That’s a wrap!

This blog serves as a comprehensive guide to hiring Salesforce developers, empowering you to make informed decisions and propel your business to success. By utilizing insights from various sources like LinkedIn, staffing agencies, and personal connections, you can explore the recruitment market effectively. 

Identifying the crucial role of talent in B2C tasks, especially in customer relationship management, highlights the importance of selecting skilled Salesforce developers. These professionals have the potential to promote business growth and boost customer experiences. 

With the outlined strategies, you’re equipped to take proactive steps in gathering a top-notch team of Salesforce experts through the right partnership. By prioritizing talent acquisition, you’re investing in the future of your business, set to deliver exceptional results and drive continuous advancement.